Shipping policy

 

Shipping Policy

Welcome to April101.com! We’re committed to delivering your favorite Korean skincare, beauty, living essentials, and pet products quickly and safely. Please review our shipping policy below to understand how we process and deliver your orders.

1. Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • You will receive an email confirmation once your order has been shipped.

  • During high-demand periods or promotions, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

We currently ship to all U.S. states, including Alaska, Hawaii, and U.S. territories.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 2–4 business days Calculated at checkout
Free Shipping 5–10 business days On orders over $49 (U.S. only)

Note: Delivery times are estimates and may vary based on location, carrier delays, or weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can track your shipment using the link provided or directly through the carrier’s website.

4. Incorrect Shipping Information

Please double-check your shipping address before completing your order.
April101.com is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

5. Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe:

  • Verify your tracking number first.

  • If there’s no update for more than 7 business days, please contact our support team at april101.llc@gmail.com
    We will work with the carrier to resolve the issue promptly.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Email us within 5 days of delivery at april101.llc@gmail.com with photos of the packaging and products.

  • We’ll assist you with a replacement or refund as soon as possible.

8. Shipping Carriers

We partner with reliable carriers such as USPS and UPS to ensure safe and timely delivery.

9. Contact Us

If you have any questions about shipping or your order, please contact us:


📧 april101.llc@gmail.com
🌐 www.april101.com